Privacy Policy

Last updated: March 2025

Introduction

At Medikompetg, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our vitamin consultation services, personalized supplement plans, nutritional assessments, and deficiency testing services. By engaging with Medikompetg, you agree to the practices described in this policy. We are committed to handling your personal data with transparency, integrity, and full compliance with applicable Bulgarian and European Union data protection regulations, including the General Data Protection Regulation (GDPR).

Information We Collect

In order to provide you with accurate and personalized vitamin and nutritional support, we may collect the following categories of information: personal identification details such as your full name, date of birth, and contact information including email address and phone number; health-related information including dietary habits, existing vitamin or mineral deficiencies, current supplement use, and general wellness goals shared during consultations or nutritional assessments; results and data derived from our deficiency testing services; payment and billing information necessary to process transactions for our services; and technical data such as IP addresses and browsing behavior collected when you visit our website. We collect this information directly from you through consultation forms, assessment questionnaires, testing appointments, and our online platforms.

How We Use Your Information

Medikompetg uses the information we collect solely to deliver high-quality, client-focused vitamin and nutritional services. Specifically, your data is used to: design and provide personalized supplement plans tailored to your individual health profile and wellness objectives; conduct thorough nutritional assessments and interpret deficiency testing results accurately; communicate with you regarding your consultations, appointments, test results, and supplement recommendations; improve and develop our service offerings to better meet the needs of our clients; process payments securely for services rendered; send relevant educational content, product updates, or promotional communications related to vitamins and nutritional health, where you have provided consent to receive such communications; and comply with our legal and regulatory obligations as a health and wellness business operating in Bulgaria.

Information Sharing

Medikompetg does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and controlled circumstances: with trusted third-party service providers who assist us in operating our business, such as laboratory partners conducting deficiency tests, IT and platform providers, and payment processors — all of whom are contractually obligated to protect your data and use it only for the specified purpose; with healthcare or nutritional professionals directly involved in delivering your personalized supplement plan or assessment, with your prior knowledge; and when required by applicable Bulgarian law, regulatory authorities, or in response to lawful requests. In all cases, we ensure that your personal and health-related information is disclosed only to the minimum extent necessary and is protected by appropriate safeguards.

Data Security

Medikompetg takes the security of your personal and health information seriously. We implement a comprehensive range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, alteration, or disclosure. These measures include encrypted data storage and transmission, restricted access controls ensuring only authorized personnel can view sensitive client information, regular security reviews and system updates, and staff training on data protection best practices. While we strive to maintain the highest standards of data security, no digital system can guarantee absolute security. We encourage you to contact us immediately if you have any concerns about the safety of your personal information held by Medikompetg.

Your Rights

As a client of Medikompetg and as a data subject under GDPR, you are entitled to the following rights regarding your personal information: the right to access the personal data we hold about you; the right to request correction of any inaccurate or incomplete data; the right to request the deletion of your personal data, subject to any legal or regulatory retention obligations; the right to restrict or object to the processing of your data in certain circumstances; the right to data portability, allowing you to receive your data in a structured, commonly used format; and the right to withdraw consent at any time for any processing activities based on your prior consent, without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact us using the details provided below. We will respond to all verified requests within 30 days in accordance with applicable data protection legislation.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Medikompetg handles your personal information, please do not hesitate to reach out to our team. We are dedicated to addressing your inquiries promptly and transparently. You can contact us at: Medikompetg, бул. Витоша 47, ет. 3, София 1000, България. Email: contact@medikompetg.com. Our team is available to assist you with any matter relating to your personal data, your vitamin consultation records, supplement plan details, or nutritional assessment information held by our company.